Originally Posted by
twocicle
Sometimes headsets need a thin stem spacer (ie: 1-2mm) inserted under the top cap/cup of the headset itself. It's not specific to CK. You can pick up the phone and call them to verify.
I had that exact problem with my Specialized Tarmac, couldn't get the play out of it. I took it to the shop and they replaced some of the parts and added the thin washer.
It was thinner than 1-2mm, more like 0.1mm.
Maybe over time things have changed on my tandem where I need a washer.