Originally Posted by f33dback

Please do the world a favor and tell us the name of this bike shop. At times like these I really don't feel bad about mail order being the new medium and replacing the local bike store. Here's what I would do:

1. Get in touch with the owner or company that manages the bike store and make sure they know what's going on.
2. You paid for a product you were supposed to start enjoying immediately. It's their responsibility to give you a loaner, at the very least.
3. Make it clear to them that you will expose both Cannondale and the shop for the people they are. To call either party unprofessional at this point would be the understatement of the year. Set up a blogger page for free and send them the link, including where you mention both brands multiple times. Do some creative SEO and your blogger page will be set up to cause some major damage. Make it clear to them that you will remove the blog once they remedy the situation. The possible damage to both Cannondale and the bike store's brands far outweighs whatever it would cost them to do the right thing.
4. Contact your district attorney's consumer protection unit. Make Cannondale and the bike store's management / owners aware of this. You'd be surprised at the level of protection some states will offer consumers.

Having read this story has made me reconsider any future Cannondale purchases.