The best shop in our area has the same atmosphere, but most of the staff are younger than me, so it's even more annoying. I had them install a disc-compatible touring fork on my commuter for two reasons: I wanted a front disc brake and I needed a longer steering tube to alleviate neck issues. I told three people at the shop that I didn't want the steering tube cut. The guy who installed it cut it down to the height he thought I should be using. I even tried it for a few days, but it wasn't working for me. I made them get a new fork and do it the way I asked. Neck feels much better. Eventually I will be able to cut the tube at a height I can live with.