Originally Posted by
FBinNY
I have 45+ years in this industry, both as a manufacturer and handling warranties for other companies. I would never issue a warranty claim based on a phone conversation (except for nickle and dime stuff). Until a maker sees the item in question it's only an alleged warranty. So it's not at all unreasonable to ask to see it, or if sold through dealers to insist that the process be handled through dealers.
Oh absolutely.
But if you were a slightly less than scrupulous manufacturer, and you were selling a cheap product that you knew had a high failure rate, and you don't use a dealer network... you might advertise a warranty in big print while burying the prohibitive cost and trouble of the return process in the small print.
Which of these two business models do you think applies to Bike Island?