Originally Posted by
Coluber42
I wouldn't worry about the fender. They get bumped, knocked, stays get out of adjustment, etc, all the time, and the way to fix it is to just tug the stay back into place.
The rear rack needing to be removed is understandable if they put racks on their rentals, since racks cost $$ and they'll probably just put it onto another rental bike.
As far as the manual goes, you don't need it. It doesn't say anything useful, and the shop probably tossed it out with the packaging material the bike came in. The only time anyone cares about the manual is if it's some special vintage item where having the original manual is cool.
Yeah, I wasn't worried about the fender. I'd already adjusted it so that it wasn't rubbing. The fenders weren't actually listed as part of the bike when it was advertised on their website, so far from being disappointed when I was told they were removing the rack (I wasn't expecting a rack to be on it as it wasn't listed either) I was just happy some fenders were in effect being thrown in for free. I wasn't too concerned about the manual either. I'd downloaded a PDF, but the paper copy could have come in handy at first. I shouldn't really have mentioned it as I didn't really regard it as that relevant.
As it happens I took the bike back today and they readily agreed to service it, specifically addressing the problems mentioned, with even a promise to replace any parts which were malfunctioning but couldn't be repaired.
Aside from the fact that the bike had so many problems when I got it home, the staff have been both friendly and helpful. I never suspected that I was getting ripped-off as such, just annoyed because I thought that they hadn't bothered or had forgotten to service it (although I did speak to someone today who said he had personally done it) and as a result I was quite inconvenienced.