damn, the backlash is coming out. lets hope its a sophomore slump, not a sign of things to come. hearing rumors of a new bigger shop in the works too.
personally my overall experiences have been good, but yeah sometimes attention to detail is a bit lacking. worst was the spoke that popped an hour after I had had one replace. sure it was a bunk hub, but I wasn't even on the bike when the thing snapped! I ain't really here to complain though, the new wheel they built is beautiful.