Just a little info on Ebay's buyer protection plan that is handled through Paypal. I bought a Giant TCR-1 frame on ebay that was listed as in new condition. When I got the frame it was full of scatches and paint chips.
I contacted the seller and told him I'm sending the frame back to him and the fact that he listed the frame as in new condition I would be filing a complaint with ebay if I didn't receive a refund. He was not interested in refunding my money so I took photos of the frame and shipped it back to the seller. I filed a claim with Paypal, faxed and e-mail photos of the frame and had a full refund in 25 days.