I know you just purchased a rack, but for what it is worth, I bought the glideAWAY rack from REI for my Honda Pilot. My criteria were cost, carrying four bikes and having access to my cargo area (the rear window doesn't open and we take our bikes on most trips) with the bikes on the rack. That quickly eliminated most racks leaving the glideAWAY, Softride, Thule and Yakima. While I'm very partial to Thule and Yakima, the $400 price (couldn't find anything on eBay) took them out of the running. I wanted to see the racks since there isn't a lot of info on it. REI has a great return policy so I ordered the Softride and the glideAWAY and saved the shipping cost by sending it to REI for me to pickup. My neighbor and I concluded that while the Softride seemed to be made a little better, it would be next to impossible to raise the rack with bikes on it.

I've had the rack since April and it has performed well. I have loaded the rack with four adult bikes (including one tandem) with no problem. Since the rack swivels, I can access both sides of the cargo area. I secure the rack to my hitch with the Yakima locking pin since it has the "wrench" built in and the pin is standard size. I lock bikes to the rack with two longs cables that also go through the extra holes in the hitch.

I've periodically emailed the company to ask them questions and they've been responsive, emailing me and even calling me to answer my inquiries.

http://www.rei.com/product/47909849.htm?

www.rackbiz.com
http://www.rackbiz.com/index_cat.php...0f5cd48818c65e

Good luck!