I value good information when sorted out by an expert, but find it lacking these days in bike shops. I went to four shops over the past three months and the floor staff either knew absolutely spit or in a recent visit to a high end shop, they patronized my wish to buy a certain make and style of custom frame that they represent. A rider comes in on their bike and specifically says they are interested in a $6k frame and you tell him he needs to give it time to learn what his needs are. I mention a 1200K brevet this fall. He says, what is a brevet. I say it is like you know Paris-Brest-Paris. I explain the whole endurance. rando thingy to blank eyes. Tells me again I should learn what my needs are before making a big decision. I tell the owner the primary reason is because my current frame does not fit me and I know exactly what I need in a bike, listing them off quickly and that only two frames meet my needs, one of which he sells. I should mention I have bought three bikes and gear for my family members there.....maybe only $3k over the past couple years. Not a great customer but one who is recognized. The right thing would have been for the shop owner to have said was that we can help you, hey, grab your bike and throw it on the stand. Let me take a quick look. That is how business was earned in the old days. It can't be easy running a bike shop.

Why would I not purchase all of my stuff online and do it myself?

What does a LBS offer me?

I can do all of my own maintenance quicker than taking the bike to the shop.

I do not value information, I value knowledge and wisdom. Information is free.