Wow, sounds like the left hand didn't know what the right hand was doing in there. However, I don't necessarily agree with the belief that the customer is always right (this is in no way a slam to you). I've had to work in retail before, and some cutomers come into places and throw fits, curse, become demanding, etc for no apparent reason exept they have an attitude problem. In these cases (which seem to be increasing), I think that if stores would set their foot down and tell these people to act decent or get out, it would prevent places from having to deal with it over and over again. My brother actually worked at a place where the store owner told them that they didn't have to serve people who were rude, and they could tell them to get out. They put that liberty to use several times too. The customer is always right policy only pacifies people like this, and makes them think they can be punks to whomever and get whatever they want. But yeah, I'm way off topic here.