Originally Posted by
Robert P
As noted elsewhere in this thread, apparently what he wanted was to give me a refund since that was the immediate response to my message expressing my consternation over the delay, in which I didn't mention a refund.
Okay I'll spell it out. I'm not going to spend $12 plus gas, time and further inconvenience so he can make $5 and end up with only a $12 hole in my bank account to show for it when A) he didn't make it a condition of a refund B) I got crap service C) there are potentially other alternatives. As it is, he didn't get a ding in his seller rep over a transaction that didn't go well.
How do you figure that posting something within three days and offering a refund without question when it doesn't show up on time is anything other than excellent service from the seller? The courier company obviously let down the process but what could the seller possibly have done better? It's a serious question, I honestly can't see that the seller has done anything other than treat you very well and you're making out that you expected more.
If I manage to sell it through some other channel like Craigslist, someone at work, whatever, I'll be happy to send him the proceeds. He may even make more that way. I figured I'd give the LBS first dibs - that certainly worked like a charm. It did give me an insight as to their mindset...and their short memory.
... and the fact that "hey buddy, wanna buy a saddle?" isn't the way established businesses do business, for all sorts of reasons already hashed to death in the thread.