You get what you paid for. I have ordered a bicycle from bikesdirect.com, and I was satisfy with my purchase. It was fun putting the other 10% together, and it also let me learn more about my bicycle by putting it together myself. If you cannot put the bicycle together then take it to the LBS. I did have to take my rims to the LBS to get it true but it was not that bad at 1st, until I was riding one day and this lady made me fall because her unleashed dog walked right in front of me causing me to crash, and another crash happen when my right pedal hit the ground when I was trying to do a sharp right turn. After 2 crashes my rims where jacked up and brakes didn't work too good. But like I said you get what you paid for, can't expect a fully built bicycle for a good price.