Originally Posted by
contango
How do you figure that posting something within three days and offering a refund without question when it doesn't show up on time is anything other than excellent service from the seller? The courier company obviously let down the process but what could the seller possibly have done better? It's a serious question, I honestly can't see that the seller has done anything other than treat you very well and you're making out that you expected more.
Ultimately as a customer I care about the end result. Whatever the intent of the seller, I got crap service. I still contend that he could use a better method of shipping - further feedback I've gotten elsewhere indicates that parcel select can be very problematic. Just out of curiosity I'll take the package by the nearby UPS location to see what it would have cost him to ship it that way. If he's playing the odds that some of the packages will make it through in a more reasonable time, then he lost his gamble in my case.
I'm sure his primary motive was protecting his seller rating - which I assume is why the more stringent guidelines on Ebay these days are in place. No more retaliatory neg'ing of buyers who give low ratings - once a very common practice and you have to keep your satisfaction rating up or you're gone as a seller. At three weeks hell no he's not getting a "positive".
and the fact that "hey buddy, wanna buy a saddle?" isn't the way established businesses do business, for all sorts of reasons already hashed to death in the thread.
Ahem....I told him exactly what had transpired, had documentation to back it up. I brought the seat in the box it came in with my name on an ebay-marked shipping label. If he wasn't interested - whatever, I have no motivation to care, the misplaced and short-sighted attitude was the issue to me.
I was trying to be a nice guy by making the effort in spite of the botched delivery of an item I no longer care about *because* of the botched delivery.