I have a feeling they are sales intense. I once ordered a bansaw from a California company (laguna) with free video brochure. It was the brochure I called for. They were like a bucket shop, and would do anything to close the sale. They even had a "closer" who came on the phone after the regular saleperson had failed. Right out of Glengarry Glenross. At the end of the day they proposed a more than fair deal, and I went for it, and have never regreted it, but what a freaky experience for a quality tool company. I have no problem saying no, but at some level that kind of experience still grates me.