Originally Posted by
Wooden Tiger
Personally, I've never had good luck at Performance. I've been to a few stores in VA and one in DE. They truly are the Walmart of the cycling world. Just recently, I had a fit done, which required a new stem. The tech at my LBS "discovered" the only things holding the carbon fork and frame together were the headset bolts. Apparently, there is some other piece that is supposed to hold the parts together, which was NOT even connected. Unfortunately, I can't recall what this part was called, but I'll find out and report back. I purchased this bike at Performance.
While I never had a problem, the tech did tell me I'm lucky I didn't find myself with a cracked fork.
Most of the techs I've seen at Performance are pretty young guys and judging by things like this, they probably haven't had much training, either.
The above being said, they have tried to make things right and fix stuff, and I've just pretty much washed my hands of them. It just isn't worth my time.
If you don't really know what you are talking about, then you shouldn't be saying it; especially when you are trying to tear down someone's reputation. Not trying to be abusive; just sayin' your critique is meaningless. This thingy and that thingy don't exactly add up to a convincing account. If the stem bolts were tightened on the steerer tube, you don't need the top cap tightened at all for functionality or safety. On the other hand, you wouldn't want to ride a bike set up the other way around: top cap set for preset tension only and loose stem bolts. Find out what you are talking about and get back to us.