I'm a mechanic, bought and built up a Kilo at the shop recently. The faceplate bolts completely stripped out after two turns so that was just crappy aluminum the used for the stem. On the other hand all the other problems seem excessive. Definitely take it to your lbs, hook them up and be patient. Nothing worse than being rushed by someone. They might even let you watch and teach you some things if you ask and they're not busy.