Originally Posted by
ill.clyde
I have a previous year's version of this:
Novara Gotham Backpack - Free Shipping at REI.com
Lists at $100 but I paid half of that on clearance, getting the previous year's model.
There are times I wish it was JUST a little bit bigger, but overall, it works great. Integrated rain cover for days I get caught in the rain too. A very handy pack.
ACK!
Got to work this morning, was down in the locker room, reached down to pick up my pack by the handle and this happened.
I literally ordered this, one year and 10 days ago. I haven't had to do a return/exchange at REI since before they tweaked their returns policy, which now says "one year" from purchase date. I'm hoping they'll cut a member some slack and work with me here. I'd really love an exact replacement, but the current model's colors are bright blue, or grey with bright green (hi vis almost).
And honestly, I probably wouldn't attempt to return it, but I noticed the shoulder strap on the same side is starting to fray a little and I really don't want that to break.