Joined: Jan 2009
Posts: 44,116
Likes: 6,331
From: New York, NY, and High Falls, NY, USA
Bikes: 1962 Rudge Sports, 1971 Raleigh Super Course, 1971 Raleigh Pro Track, 1974 Raleigh International, 1975 Viscount Fixie, 1982 McLean, 1996 Lemond (Ti), 2002 Burley Zydeco tandem
If I had been in the LBS guy's shoes I would have said, "Sorry to hear that. I'd like to look at it to determine if the problem is something we caused. If we caused the problem, we will take care of it right and once and for all, and we will apologize as well." I would not promise without seeing the bike that we will take responsibility, and I'm pretty sure you weren't asking for that, either. LBS guy probably thought you were.