My post was my 1st experience with a bikesdirect bike. this Bike forum must be in business with bikes direct. I asked for help and not all but most only made comments and offered smart remarks but no help. I wrote stripped but most of the bolts broke. I got it sorted after buying multiple parts and had no problems with the replacment parts. Everyone is pumping bikesdirect bikes. My opinion and experience is they are cheap and buying a department store bike is about the same quality for less then $400 bucks. It does however have a nice copy of a popular frame. I happy and riding now but for new buyers you are better off puting out the money on a quality bike or if you go kilo just get the frame cause the rest is crap.