My GF purchased a Specialized Ariel Disc a few months back, which is similar to the Crosstrail. She has noted the same thing, even with the suspension fork sprung; front end can be a little twitchy. Not sure if that's related to F/R weight distribution, or stem length/angle, I'm not enough of an expert to say. Salesperson at LBS also mentioned not to treat these as MTBs... that MTBs force more weight onto the front of the bike to reduce skittishness. Again, I'm not an expert on this so looking forward to others' input if they have it, as well as remedies to this issue -- not sure how it will affect my GF but she already seem a little hesitant to do light trails. We'll play around with tire pressure too as that can definitely play a role.