I'm sad to say that I lost the job as a mechanic two days ago. It was an excellent resource to have your suggestions and advice to improve my customer relations and mechanic skills. In the end it was my lack of experience in sales and mechanic work that got me fired. My boss told me to revisit the shop sometime in the future so I hope to work on my knowledge of competitors and the fine-tuned specifications of mechanic work. I needed to learn things like 29" wheels can fit 700c tires, how to keep my head when multiple people are trying to tell me what to do while i'm on the phone, being completely respectful to my boss 100% of the time even if he acts like a friend, how to shut up and give quick and concise responses, and to not bring personal life into the workplace.
If any individuals who have just started to work at a bike shop chance upon this thread I wish you the best of luck!