Originally Posted by
FBinNY
Seems fair if you haven't tinkered with the bike, and the parts/service warranty is still in force. Even if the shop won't warranty it, they might offer a compromise, offering to fix it at a greatly reduced price. Back when I was in retail, "compassion pricing on gray area issues or just plain bad luck was our SOP because we didn't like to profit from someone's misfortune+.
I once owned a computer store, and did quite well, because I didn't look for excuses NOT to cover my work. I always sided with the customer - it's the best advertising in the world.