Originally Posted by
Carbonfiberboy
Most probably the spokes are under-tensioned. Whether that's because the spokes are too long and the nipples ran out of threads or the LBS was incompetent is impossible to determine without examining the wheels.
But if the LBS didn't realize the spokes were too long, wouldn't that also indicate incompetence? And what kind of factory built, name brand wheels have the wrong length spokes? That is unheard of.