Joined: Jun 2005
Posts: 9,625
Likes: 40
From: South of Raleigh, North of New Hill, East of Harris Lake, NC
Bikes: Specialized Tarmac, Specialized Roubaix, Giant OCR-C, Specialized Stumpjumper FSR, Stumpjumper Comp, 88 & 92Nishiki Ariel, 87 Centurion Ironman, 92 Paramount, 84 Nishiki Medalist
Both of the recommendations above are possible causes. If the hangar is straight then the limit screw changed or was never dialed in correctly. If the hangar is bent, the limit screw didn't change. IMHO if the hangar appears to be straight, I'd adjust the limit screw and see if that solves the problem especially if all other gear shifting is not having a problem. It's easy to return the limit screw to where it was if it's not the problem. Adjusting a hangar takes a little know-how.
P.S. Also, find a new bike shop. Any shop that dismisses a problem like that without a thorough examination would not gain my business.
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