Originally Posted by
jimc101
The cable ferrule really needs to be replaced,
Park Tool Co. » ParkTool Blog » Housing Length if you can't do this yourself, find a good LBS, get a quote and it acceptable, get them to fix it.
Would guess the cause of the issue is your cable is too short, which has put too much pressure on the plastic ferrule.
The cable does seem too short, there isn't enough slack for it to just come out straight without trying to bend away from the ferrule.
It's under warranty (internet though) - do you think it's a good enough reason for claiming?