definately a hole in the wall, but it wouldn't be bikeworks otherwise. Its just a great shop with great people. They don't stock a lot of the usual things but they do have some random great things you wouldn't expect and they'll order what they don't have for you. It FEELS like a bike shop when you step in, you know people are actually working on bikes, instead of these shops that are all pristine and clean with the shop in the back... WTF, what are they worried about? dirt? grease? its a bike, get your hands dirty.