I sent my daughter a package with some sentimental childhood objects. She lives in Oakland. Several weeks later, the box comes back empty, marked as refused. My daughter said she never was offered to accept or refuse the package. I think someone is covering his tush because of the mistake he made. Since the sentimental value exceeds the monitor value, I didn't even open a case. I'm annoyed. I know these things happen, and I agree the USPS generally does an excellent job.

Rudi, I'm with you, and I think you're pursuing this the right way. I hope it turns out OK. I'm feeling optimistic for you.