Respectfully Dallas - a lot of them are paid far more than their skill level justifies compared to most labor, so I expect a higher degree of care and effort. I understand that some of the changes are due to cut backs and the replacement of union folks with part timers, but some of it is also just poorly managed, awful employees. At least in my area. You know me well enough to know that I've vigorously pursued complaints on several occasions, and they make comcast look customer focused.

Management cultures are top down. I spoke directly with our regional post-admiral (or whatever his title was) and the guy was an arrogant, quasi-literate buffoon. I understood what was happening after meeting him. They replicate themselves and their attitudes. My wife couldn't even rely on getting mail at her PO Box...they consistently sorted things incorrectly or returned properly addressed checks and invoices. We switched and pay more at the fed ex store now - but it gets here.

You can blame stress, or part timers, but the bottom line is that the service I've gotten has been inept, plagued with fraud and management has been kafkaesque (to borrow from earlier in the thread). I'm sure it's not like that elsewhere, but it is throughout Philadelphia and it's very aggravating.