Seeing J&G come up I wanted to share my experience with the company. It was/is not good.

I purchased their waterproof rain pants. For various reasons I did not get around to using them in actual rain for quite a while. When I did I found that beyond a drizzle or light rain they leaked at the seams. I emailed J&G on October 1, explaining that I liked the fit and finish of the pants and that the material itself is waterproof, but that the seams are not. No response. So I called them several days later and left a message. On October 9 I received an email telling me how to treat the pants with DWR. I emailed back that waterproofness of the fabric was not the issue, that they were suggesting a solution to a problem I was not having. I have not received a reply to that second email.

My experience with mom and pop shops in cycling and other areas is that they are very responsive to the customer. That has not been the case with J&G. It was frustrating that they did not respond to an initial contact, did not read my email well enough to address my issue and that they didn't bother to respond when I emailed a second time. In each communication with them I was polite and civil. A product that underperforms and poor customer service is not a winning combination.