Originally Posted by grolby

You know, I see these stories a lot on BF. Whereas IRL I have never in my life encountered a bike shop, or even heard stories from people of a bike shop, where trying to sell people who come in tune-ups on upgrades is a thing that's done. And it's not as though I don't hear complaints about local bike shops. This just isn't one of them. Every bike shop I have ever seen keeps 9-speed cassettes and chains in stock, because there are a lot of bikes out there with 9-speed drivetrains.

It's a wide world. There's no doubt that this happens. But by and large, I'm calling this as BS. These stories simply don't make sense from the business perspective of a bike shop. Getting people to accept the $75 for a tune-up is hard enough. Aggressively selling upgrades would be a disaster.

I don't believe you, Dave. I think you are, willfully or not, greatly inflating what you have heard to match up with your perception of reality. I don't believe you. Period.