Originally Posted by newbie101

?? I'm not sure what you are getting at here. Do you mean that you think that getting angry over a returned item is actually a good idea?

If OP is getting angry about something as minor as a $20 bicycle item being returned, then it's a fair bet they are getting extremely angry, and in a very unhealthy manner, over issues of actual importance.

It's not so much the transaction as the fact that it's likely symbolic of a larger pattern of blowing things out of proportion and hanging onto their anger.

Occasional returns are just a fact of life in retail. If it's so stressful that every return becomes threadworthy, OP might be better off not selling at all.