Originally Posted by Redflea

Moment of truthiness - I need to confess.

I took my bike back to the Trek store to have the front-derailleur adjusted, I had assumed the cable had slipped due to an error by the tech who assembled it, as it wasn't shifting properly on my first ride after I got home w/it last night. (Had been fine in the parking lot at the Trek store.)

The Trek mechanic took the bike back to adjust it, and came out a few minutes later and asked me if I was the one who had put on the water bottle holder. I said yes, hackles rising on the back of my neck ("Uh oh...operator error message incoming!")...turns out that the bottle holder needed spacers, and mounted w/out them it was interfering w/the derailleur. DOH!

The guy was very nice about it, added the spacers for me gratis and sent me on my way w/out even rolling his eyes. Very nice customer experience, but I was a bit embarrassed.