Originally Posted by
John Hood
The problem here is one of perception. If the owners perceive that they are at risk of a lawsuit or higher insurance costs that's often enough. Corporate America does a lot of silly things due to fear of lawsuits.
I wonder how many customers they actually turn away due to the silly policy?
Say there are 300 million people in the USA.
Say one out of 300 gets turned away from a fast food restaurant for walking or riding a bike up to the driveup window... especially after hours when there may be no alternative.
That would be over a million lost sales. Potentially many more if the actions affect future sales, or affect the sale of items for multiple people.
As they say in business, it is a lot easier to loose old customers than to gain new customers.
Anyway, bad policy could potentially loose a business more money than they might loose if there was actually a lawsuit.