I finally got an answer from Cannondale, Nick told me to bring my bike to a local Cannondale dealer to get it checked. The bike shop owner though, told me that the defect was too small to begin with a frame check, saying that there's too much chance that it gets back negative, everything fine on the bike, but so much time wasted for it. He took the exact same picture as I did in OP, and sent it to I don't know who, who must be qualified to understand what this dent needs, probably a Cannondale specialist. He then told me to take my bike home again, as he would contact me soon with updates. Right now I'm waiting for updates, I brought the bike to the shop on tuesday.
Originally Posted by
alcjphil
My friend who had problems with her Cannondale dealt with Cycles Rossi in Lachine and was quite happy with the way she was treated. Of course in her case she lives less than 1 km from the store so it was convenient to get to, she could even walk there if necessary. However she was less impressed with the rep from Cannondale, said it was like pulling teeth to move him into action. Normally, in order to honour a warranty a replacement frame would be shipped to the dealer, who would swap the components over from the old frame. Then the old frame would either be destroyed or shipped back to the distributor by the shop. This all depends on the policies of the company. Cannondale would not ship a frame directly to you
Yes that sounds like what the LBS owner told me. He was quite positive with it, yet surprised of this dent being on a still unridden bike.
Originally Posted by
Bezalel
Any dealer can handle warranty work. In this instance the original dealer has less of an incentive to cooperate because there may be the risk of them losing the sale.
Makes sense to me!
Originally Posted by
migrantwing
As has been stated above, this looks like an 'in the making defect' not after the process. This defect should have been seen by a long list of people at the factory, from the worker on the mold, the paint sprayer, the finishers, then finally quality control. If not by them, then by the people who received it at the store you bought it from.
If the bike was stated as new with defects, I'd let it go. If it was not, then I'd be chasing it up. Yes, maybe it was clearance, but this should have been stated and you should have been told. I wouldn't be happy with it and you are not, so ask for a replacement or some extra cash off the sale.
Yeah, if it's only a cosmetic problem I wouldn't mind as long as it doesn't reduce the value of the frame, if I ever want to sell/ trade/ dispose of it in any way (which I think is unlikely to happen, but I can't predict what I'll want to do in a few years)... I could then ask for a bit of cash return, which would equal the value loss caused by it.
Originally Posted by
CliffordK
I find it suspicious that the only 51cm frame within 100+ miles had a visible divot in the finish on the top tube.
Being an old close-out model, it may be difficult to get it replaced. Please keep us updated with developments.
It seems suspicious to me too... How many chances there were that the only one left would have a defect? It's a bit weird but I'm getting used to bad lucks haha.
The LBS owner was quite confident that if it needed to be replaced, since there aren't any 2014 Synpase 6 in stock anywhere, that I would get a 2015 frame. He said he's seen some frame replacement for less than that, for frames of a few years old. I think Cannondale aren't really nervous with warranty issues since they sell out all of their bikes and must not have many returns since, I still think, they make great products.
I will keep you up to date during the next day! I will call the shop on next monday if I don't get any feedback until then.