Old 04-10-15 | 08:41 PM
  #74  
dognamedbanjo
Girl with puppy.
 
Joined: Apr 2009
Posts: 48
Likes: 0
From: Boston, MA
So, a quick update on the Bright Eyes.

When I received it, it was in good shape, but definitely appeared to have been purchased and used in the past (packed in the box all haphazardly, road grit in the tail light!). I didn't really care and figured someone tried it and just returned it.

Well, recently, my fully charged battery lasted only 70 minutes on flash mode, which is quite a bit less than the 20 hours it suggests. It died 15 minutes into my trip today, which was disappointing.

The company happened to reach out to me today to check in, and so I provided my feedback. I received EXCELLENT customer service. I am getting a new battery shipped and a new tail light, too, for no charge. The person said he would personally ensure that the light lasts at least 2 hours on high and at least 20 on strobe. Hooray! I can't wait to try out the light with a full charge.
dognamedbanjo is offline  
Reply