Originally Posted by
Freewill39
First, there isn't a dock near me. But of course, I thought of re-docking the bike. Returning the bike is not where my concern lies. I couldn't really care less when Citibike decides they want their bike back. They know where it is, and I'll hear from them whenever.
My concern lies with the poor Citibike user who thinks the bike is missing and likely being charged $1,200 for it, and my strong suspicion that simply re-docking the bike will not cause them to be informed and/or reimbursed for the recovered bike (see the second and third paragraphs of my OP).
Again my guess is that since it's still the early stages in this organization's existence, they measure success through the number of memberships they have. Screwing with their customers seems like a bad way to grow membership, so I doubt they would intentionally ding a customer for $1,2000 knowing full well that the bike was returned.
Now it's possible by this time they've already billed the customer and no one will bother to connect the dots to determine that they should be refunding that money. So my question for you is what would it take for you to feel comfortable that CitiBike will act responsibly?
It's great that you're advocating for the person who checked out the bike. Personally, I would have just let CitiBike know that I found one of their bikes and returned it myself. At that point I figure I've done my part and it is up to CitiBike to do theirs.