There is no acceptable reason for scratching up NEW parts. This is a case of careless or inexperienced mechanics. Also, a $500 bike is certainly not junk.
Originally Posted by
JonathanGennick
I'd be inclined to have one, calm talk with the store owner (or manager). Then, if not satisfied, I'd probably just move on and buy some new bars at another shop that treated me better.
^^^This.