Originally Posted by
roadwarrior
We give a due date and rarely miss it, but also have eight mechanic stands plus a guy that handles the easy stuff (flats, derailleur adjustments) up front on weekends.
If we miss a date we call the customer. We generally do not miss. And we can get to two weeks out we are so busy, depending on the depth of the work. Especially this time of year. It gets a bit nuts.
In all honesty, that's my beef. If I would have called them on the 22nd, and he stated they they were booked until the first week of June, I would have left the bike intact for another week.
When he told me he'd have it back to me this week, I went ahead and did the work last Monday.
I will say this...I am always cool and collective. I politely went in and requested my bike. When he asked what was up, I simply told him another shop could get it done faster. He then changed his tune...which is fine. No need to be a jerk or be inflammatory...I'm sure that would have got me the finger...