It's good they are taking care of it (hopefully ).

I haven't had any service yet, but I did switch LBSs when the employees at the first acted like I was completely wasting their time while picking up tire levers and a patch kit (and I found them on my own; all they had to do was ring me up). The new LBS has been a lot better. They treat me the same as any customer as far as I can tell, even when making my small, silly purchases to maintain my 90s MTB.