Originally Posted by
Colorado Kid
After a week and half of waiting for the LBS to fix my bike they called and said it was ready. I called back and asked, "What was wrong with BB"? "What there was something wrong with the BB? We just replaced the chain and did a tune-up". That's not what I wanted or asked for. This came from the area's better known shop. I am mad as ....! After a talk with the shop manager, they said it would be no charge for anything. So what's your bad shop story?
Did you sign a work order and receive a copy? That should be standard procedure at any decent shop. Customer's sometimes have very odd ideas of what they *thought* they told us, or thought was clear to us, when they really just said "blarghgh tune up... squeak..check out... hrrrgh". On the other end of the spectrum it's easy for certain techs to write you up who might not have listened to exactly what the customer said.
Always ask for a copy of the work order, that way you can see what is ACTUALLY written down. It's not uncommon to have someone write you up a tune up, and then you add in "oh, and can you check out 'xyz' also?" and the guy behind the counter says SURE! but forgets to amend the work order, and five days later some other tech sees the work order, with no note of checking out 'xyz' and they do a standard tune up.