I bought a frame from Pelizzoli in 2011, had a great experience dealing with them, only had to wait 3 months to receive the beautiful frame from Italy, and all for an amazingly good price.....but today I learned that the company is struggling. Big time. Sounds like customer service has dropped off dramatically, people are being given the runaround, the company is not responsive and the frames that people are receiving have all sorts of problems. It truly saddens me to say this, considering how much I love my Pelizzoli, but right now I can't recommend Pelizzoli to anyone. Here's a link with more details:

Pelizzoli | LFGSS