Originally Posted by cooker

......... My only point was that people like the lady printing out her emails because she found she worked better that way, is not someone to be mocked. She was adapting to the technology in a way, or at a pace, that did not overly disrupt her productivity, but allowed her to keep doing the job her employer expected as well as she could. It's quite likely that over time she adapted to reading more stuff on screen and relying less on printing, and an employer who patiently nurtured that transition, would benefit from retaining a skilled and dedicated staffer, and creating a positive, productive milieu that boosted morale for all.