Originally Posted by Daily Commute
I had spoke problems on my Deore/Weinmann wheelset. About 6 rear spokes broke. The LBS rebuilt the wheel by hand with DT spokes for free. I gave them the wheel Friday evening and picked it up Saturday afternoon. How many people at X-mart could do that?
I suspect that Walmart would give the customer a new bike or a refund with no questions asked, especially when the product has been declared defective by the manufacture.
Again, the point is that buying from an LBS provides no assurance of a perfectly assembled.designed or even appropriate bike, nor is it any guarantee of eternal and/or wonderful service support.