Old 07-27-15, 09:42 AM
  #45  
cale
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Bikes: Kuota Ksano. Litespeed T5 gravel - brilliant!

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Originally Posted by mvnsnd
This is close to what I would do. You spent a lot of money for these wheels. You know the defect and what it's doing. I would sand/lightly file any raised areas and use a good epoxy to fill in any low spots and basically reconstruct the profile as you would want it to make it work. This will obviously void any warranty, so you're only other choice is to keep sending them back.
I'm not sure it would void the warranty any more than a "sealant" problem. Yes, the owner took measures to ensure a airtight seal but it hardly qualifies as a modification or even destructive. Not meaning to be difficult but I would say the OP has given ample opportunity for the vendor to make good on the product claim.

As a vendor to clients that demand quality, I check my goods carefully and if there is ever a problem, I personally inspect the replacement product. A situation like this suggest an extremely casual attitude towards customer service, IMHO.

All things considered, my idea is probably one of the worst.
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