The 'old-timers' will chime in about how knowledgeable Dale is and make excuses for his filthy shop and disorganization. There won't be many other comments because people migrate to other shops that know what true customer service is. My three visits to his 'shop' were all unsatisfactory and resulted in my purchasing a Rans Stratus and a Terra Trike elsewhere--I'll drive a couple hundred miles for reliable service.