Well when UPS left the parcel on the door step were it was visable from the street that was the third dumb move. When they left the parcel with the hole in the parcel down on the cement like nothing was wrong that was the second dumb move. When the parcel had part of the frame sticking out being damaged that was the first dumb move. Some where in the process UPS should have realized sometihng waswrong & returned the parcel to shipper.

Yes the shipper did a crappy job of protecting, wrapping, and placing the item for shipment in a box that IMHO wasway too thin,that was not padded to give the item being shipped optimal protection.

I also understand UPS personal are union, paid well, have an excellent benefit package, so you would assume they would take some ownership & pride in doing a great job.