Greyhound is a company that's still being run like it's 1948, but they don't realize that and their infrastructure has crumbled and/or disappeared. Personally I've have some fun adventures using their service, but my last experience was pretty bad. My checked bicycle arrived a day later than me after they messed up a transfer. The saddest part was they lost the tracking and had no idea where it was. It did finally arrive and in perfect condition but a day late. Not sure if I'll use them again.