Originally Posted by
InTheRain
Any adjustments to derailleurs or cables have been made by the bike shop - authorized cannondale dealer (I bought lifetime free tune ups which includes those adjustments.)
Originally Posted by
Wilfred Laurier
Your broken frame is the fault of whoever adjusted the derailleur last, or whoever handled the bike roughly leading to a bent derailleur hanger.
Originally Posted by
dtrain
Seems to me it was the limit screw/mechanic that failed him. I'd be pressuring the shop more than Cannondale. I agree with the mfg that human error was the major cause rather than frame failure.
Unless the shop can somehow lay blame on the derailleur, sounds like they should be on the hook for this...
If the shop is washing their hands of all this, it wouldn't hurt to go over the head of the shop and the local/regional outside rep, and file a complaint with Cannondale corporate direct.