Originally Posted by InTheRain

My explanation would be that the frame itself either failed (material fatigue or failure in the manufacturing process) or the shop improperly installed the derailleur, hanger, or both at the time of purchase (that was a long time ago) if it is the shop that puts the bikes together. Or the shop made adjustments to the derailleur and/or hanger failed in making sure that the hanger and derailleur were properly secured and everything properly tightened down. I only pedaled. I did not crash. I did not cause the damage to the frame or the accessories. I doubt that I have put any more than 300 miles on the bike since the last time it was in the shop for it's "free tune up."

Anyway, I'm the one that paid out the money for what I believed to be a quality product and quality service at the time of purchase. Obviously, one, the other, or both did not come close to meeting my expectations. Neither gets my money or business again. Both at least get to hear my "feedback." The manufacturer won't blame the retailer/shop. The retailer/shop is fully supportive of the manufacturer. However, it's the customer that gets screwed here. I'm sure all of you have been in a similar situation with some type of product or service at some time in your life (maybe not, not a lot of support here for the customer.)