Originally Posted by
InTheRain
Maybe the shop is less than accommodating because they are the only ones that have touched the derailleur. It's pretty obvious that Cannondale or the bike shop aren't going to budge. They know that a customer is going to have to spend $10,000+ to even get any kind of a law suit started. I'm not willing to do that for a frame that's worth $1000 - $1500. However, I don't mind sharing my experience with friends, other cyclists, and online forums. In the past, I referred many people to the shop and recommended cannondale... I choose to go a different route now. My posts have been in threads where cannondale is mentioned.
I'm not certain about the state you live in, but here in NJ to file a law suit in small claims costs about $50.00. You don't need a lawyer, they do. I'd file against the shop and let them deal with Cannondale. Have your ducks in a row, all the paper work, all the repair orders and the warranty. Photo's that show the bike was not crashed and line up a bike guy (expert) in case you need one.
I think you'll get a response from the shop before it hits court. just my 2 cents.